Recommended References

Metrics and Models in Software Quality Engineering, 2nd Edition, Stephen Kan, Addison-Wesley, Reading, MA, 2002.

Software Metrics: Best Practices for Successful IT Management, Paul Goodman; Rothstein Associates, Inc., Brookfield, Connecticut, 2004.

Practical Software Measurement: Objective Information for Decision Makers, John McGarry, David Card, Cheryl Jones, Beth Layman, Elizabeth Clark, Joseph Dean and Fred Hall, Addison-Wesley, 2002.

Software Metrics: A Rigorous and Practical Approach, Norman Fenton and James Bieman, CRC Press, 2014.

Applied Software Measurement; Global Analysis of Productivity and Quality, Capers Jones, McGraw-Hill, 2008.

Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, 3rd Edition; Bob E. Hayes; ASQ Quality Press, Milwaukee, Wisconsin; 2008.

Measuring the Software Process, Statistical Process Control for Software Process Improvement; William Florac & Anita Carleton; Addison-Wesley, Reading, MA; 1999.

Practical Software Metrics for Project Management and Process Improvement; Robert Grady; PTR Prentice Hall, Englewood Cliffs, New Jersey; 1992.  

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