About Our Team

Linda Westfall is the President of The Westfall Team and one of their lead consultants/trainers.   Her specialties include Software Quality Engineering, Metrics, Project & Risk Management, Requirements Engineering & Management, Peer Reviews, Testing, and Process Definition & Improvement.  

Prior to starting her own business, Linda was Senior Manager of the Quality Metrics and Analysis at DSC Communications.  Linda and her team designed and implemented a corporate wide metric program including software, hardware and system metrics to meet the needs of both internal and external customers (e.g., Regional Bell Operating Companies, Bellcore, Motorola, DDI).  She interfaced with external customers, software management, engineering and quality personnel to define their information needs, select and implement metrics that met those needs including metrics necessary to obtain CSQP Eligibility and ISO 9000 Registration.  Linda worked with internal customers to analyze and interpret measurement results and implement process improvement solutions.  She worked with other DSC organizations in developing needed data capture tools and techniques and insuring the integrity of the data collected. Linda also interfaced with other software quality and metrics professionals in the industry to help establish standards and influence industry best practices (e.g., QuEST Forum TL9000 Software Metrics Working Group, Industry Interaction for RQMS GR-929-CORE, PQ Scoring, IPQM 1315 review).

Linda has more than 30 years of experience in real time software engineering, quality and metrics.  She has also worked as the Manager of Production Software, a Software Process Engineer, a Senior Systems Analyst and a Software Engineer.

Very active professionally, Linda Westfall is the past Chair of the American Society for Quality (ASQ) Software Division.  She has also served as the Software Division’s Program Chair and Certification Chair, and on the ASQ National Certification Board.  She was Co-Chair of the 6th Software Engineering Process Group National Meeting and past chair of the Association for Software Engineering Excellence.  While working at DSC Communications, Linda regularly taught courses from the National Management Association Supervisory and Management Skills program.

Linda Westfall has an MBA from the University of Texas at Dallas and BS in Mathematics from Carnegie-Mellon University.  She is an ASQ Certified Software Quality Engineer (CSQE) and an ASQ Certified Quality Auditor (CQA).  Linda is also a Professional Engineer (PE) in Software Engineering in the state of Texas.

Linda and her husband Rob also have an active fireworks hobby.  

Contact Linda at lwestfall@westfallteam.com.

Tom Allen is an independent consultant that partners with The Westfall Team as a trainer.  Tom has over twenty-five years of experience in Software Quality Engineering, Metrics and Process Improvement in the Software industry.  In addition to working with The Westfall Team, Tom is currently a Metrics Analyst with AT&T. He has also held positions as a Software Auditor and as a Software Process Specialist at AT&T.

Tom was Senior Quality Analyst at Citizens Communications. At Citizens, Tom developed, implemented and maintained a complete suite of product and process metrics. He also led process improvement projects working to SEI CMM KPAs. He developed and implemented various process documents and authored a specifications document for metrics automation. He served on the division Change Control Board and the Configuration Management tool selection committee.

Prior to his work at Citizens, Tom served in several capacities at DSC Communications. As Manager of Planning and Process Management in the Transmission Products Division, he produced metrics for the process groups, managed process document production, revision and control and led numerous document peer reviews. Tom chaired the division’s Bellcore CSQP audit preparation/response team. As Process Improvement Champion for that division, he managed the problem reporting system and led multiple process improvement projects as Champion or Facilitator of Quality Action Teams and coordinator of the Quality Management Team.  As Internal Metrics Engineer for the Corporate Quality division Tom produced process and product metrics for internal customers in all DSC divisions and developed metrics for external customers.

At Computerware Inc., Tom was Manager of Software Quality Control and Source Control. He performed all software test activities and managed the integrity of both the test and production software libraries for three different products.

Tom holds ASQ CSQE and CQA certifications.  Tom serves as Education Liaison for the Association for Software Engineering Excellence.

Tom can be contacted at tallen@westfallteam.com.

Rob Westfall is Vice President of Operations for The Westfall Team.  Rob handles all of the back office work for The Westfall Team including keeping our computer networks functioning at peak efficiency and handling all of our purchasing, production and shipping activities.

Rob has more than 30 years of experience in hardware, software and firmware engineering.   Prior to joining The Westfall Team, Rob was a Senior Software Engineer at DSC Communications.

Rob can be contacted at rwestfall@westfallteam.com.

Cathy Vogelsong is the administrative assistant for The Westfall Team.  Cathy handles all the open-enrollment course registrations and proof read the training materials.

Cathy can be contacted at cvogelsong@westfallteam.com

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