About Our Team
Linda Westfall is the President of The Westfall Team and one of their lead consultants/trainers. Her specialties include Software Quality Engineering, Metrics, Project & Risk Management, Requirements Engineering & Management, Peer Reviews, Testing, and Process Definition & Improvement.
Prior to starting her own business, Linda was the Senior Manager of Quality Metrics and Analysis at DSC Communications. Linda has more than forty years of experience in real time software engineering, quality, project and risk management, agile and metrics. She has worked as a Software Engineer, Systems Analyst, Software Process Engineer and Manager of Production Software.
Very active professionally, Linda Westfall is an ASQ Fellow and a past Chair of the American Society for Quality (ASQ) Software Division. She has also served as the Software Division’s Program Chair, Certification Chair and Newsletter Chair, and on the ASQ National Certification Board. Linda was a significant contributor to the 3rd and 4th Editions of the Project Management Institute's (PMI) Project Management Body of Knowledge (PMBOK®) Guide and worked on the exam development committee for the Professional Engineer (PE) license for Software Engineering. Linda is a:
- Professional Engineer (PE) in Software Engineering in the state of Texas.
- ASQ Certified Software Quality Engineer (CSQE), Certified Manager or Quality Organizational Excellence (CMQ/OE), Certified Quality Auditor (CQA) and Certified Biomedical Auditor (CBA).
- Certified Project Management Professional (PMP) from the Project Management Institute (PMI)
- Certified Scrum Master and Certified Product Owner from the Scrum Alliance
- Certified SAFe Program Consultant (SPC), SAFe Agilist (SA), SAFe Product Owner/Product Manager (SPO/PM) and SAFe Advanced Scrum Master from Scaled Agile, Inc.
- Lean Six Sigma Master Black Belt from Villianova University
- Certified Tester from the International Software Testing Qualification Board (ISTQB)
She has her MBA from the University of Texas at Dallas and BS in Mathematics from Carnegie-Mellon University.
Linda is the author of The Certified Software Quality Engineer Handbook, 2nd Edition published by ASQ Quality Press.
Linda and her husband Rob also have an active fireworks hobby.
Linda can be contacted at firstname.lastname@example.org.
Louise Tamres is an independent consultant that partners with The Westfall Team as a trainer. Louise is a software quality advocate who has worked on every stage of software development, starting with gathering customer requirements, programming, testing, all the way through end-user training at final hand-off.
At GE Medical Systems, Louise learned to analyze requirements on a project that was ahead of schedule, under budget, and virtually defect-free, and has thus strived to apply these lessons throughout her career. As a tester at Nortel, she was ingrained with the development team and honed her test design skills. At General Motors Powertrain, she established software development processes to achieve ISO 9000 and CMM (levels 2 and 3). Louise was a QA Manager at Electro Scientific Industries, Clareos, and Arbor Networks, where she learned risk-based techniques to deliver products under tight deadlines. Louise currently works at ProQuest where she performs requirements analysis and validation for pharmacovigilance.
With a penchant for writing and grammar, Louise has produced all manners of documentation. Her frequent role in mentoring fledgling testers led to the development of her book Introducing Software Testing published by Addison-Wesley.
Louise is active in the ASQ Software Division. She has served as Michigan Regional Councilor, Education Chair, Conference Chair, and serves on the editorial board for Software Quality Professional.
Louise is an ASQ Certified Software Quality Engineer (CSQE) and Certified Quality Auditor (CQA). She received her MS in Computer Science and BS in Mathematics from the University of Michigan. She is a native French speaker, Master Gardener, dance teacher, and former competitive ballroom dance champion. Louise lives with her husband and teenage kids in Ann Arbor, Michigan.
Tom Allen is an independent consultant that partners with The Westfall Team as a trainer. Tom has over twenty-five years of experience in Software Quality Engineering, Metrics and Process Improvement in the Software industry. In addition to working with The Westfall Team, Tom is currently a Metrics Analyst with AT&T. He has also held positions as a Software Auditor and as a Software Process Specialist at AT&T.
Tom was Senior Quality Analyst at Citizens Communications. At Citizens, Tom developed, implemented and maintained a complete suite of product and process metrics. He also led process improvement projects working to SEI CMM KPAs. He developed and implemented various process documents and authored a specifications document for metrics automation. He served on the division Change Control Board and the Configuration Management tool selection committee.
Prior to his work at Citizens, Tom served in several capacities at DSC Communications. As Manager of Planning and Process Management in the Transmission Products Division, he produced metrics for the process groups, managed process document production, revision and control and led numerous document peer reviews. Tom chaired the division’s Bellcore CSQP audit preparation/response team. As Process Improvement Champion for that division, he managed the problem reporting system and led multiple process improvement projects as Champion or Facilitator of Quality Action Teams and coordinator of the Quality Management Team. As Internal Metrics Engineer for the Corporate Quality division Tom produced process and product metrics for internal customers in all DSC divisions and developed metrics for external customers.
At Computerware Inc., Tom was Manager of Software Quality Control and Source Control. He performed all software test activities and managed the integrity of both the test and production software libraries for three different products.
Tom holds ASQ CSQE and CQA certifications. Tom serves as Education Liaison for the Association for Software Engineering Excellence.
Tom can be contacted at email@example.com.
Rob Westfall is Vice President of Operations for The Westfall Team. Rob handles all of the back office work for The Westfall Team including keeping our computer networks functioning at peak efficiency and handling all of our purchasing, production and shipping activities.
Rob has more than 30 years of experience in hardware, software and firmware engineering. Prior to joining The Westfall Team, Rob was a Senior Software Engineer at DSC Communications.
Rob can be contacted at firstname.lastname@example.org.
Cathy Vogelsong is the administrative assistant for The Westfall Team. Cathy handles all the open-enrollment course registrations and proof reads the training materials, papers and other documentation.
Cathy can be contacted at email@example.com